OFFICE POLICY ON FRAMES AND LENSES
 
 

Frame warranty: 

All of our ophthalmic frames have a one-year-one time replacement warranty against manufacturer defect.  Frames will be repaired or replaced under this warranty at no charge during the warranty period.  We do need all frame parts to honor the warrantyLost or abused frames are not covered under the warranty. 

Lens Information:

Polycarbonate or Trivex lenses are recommended by this office for children's eyewear.  These have UV protection and a scratch-resistant coating.  They are not scratch proof. Please keep in mind that scratching is likely to occur with children.  Therefore, there is a one year-one time lens replacement warranty due to heavy scratching that may interfere with the child's line of sight.  There is no warranty against loss of lenses.

Prescription Change Warranty:

If one of our physicians changes the prescription within 90 days of the initial one, there will be no charge to remake the lenses if they were purchased here. Only one remake is allowed at no charge.

Second pair discount:

We highly recommend a "back-up" pair of glasses, especially for children with strong glasses prescriptions.  There are many instances in which glasses cannot be repaired or replaced the same day.  Sometimes parts must be ordered and mailed to us and occasionally these parts are on back order.  Please ask the optician for ongoing specials. 


You may reach the optician by calling 515-222-1313.  If the optician is not immediately available, you may leave a voice message to return your call. 

WE LOOK FORWARD TO SEEING YOU AND YOUR CHILD IN OUR OPTICAL DEPARTMENT!